By installing or using the FraudFlag Shopify app ("the Service"), you ("the merchant") agree to these Terms. If you do not agree, uninstall the Service.
FraudFlag is operated by FraudFlag Ltd, located at Peaceland Estate, Lagos, Nigeria.
1. What the Service does
FraudFlag scores incoming Shopify orders against a library of fraud-risk signals, presents the result in your Shopify admin, and optionally emails you alerts and a weekly digest.
FraudFlag is an intelligence tool. It does not guarantee that flagged orders are fraudulent, nor that unflagged orders are safe. Final decisions about fulfilment remain with you.
2. Subscription and billing
Paid plans are billed through Shopify's billing API:
- Free plan — $0/month. Limited to 50 orders scored per calendar month.
- Basic plan — $19.99/month, billed via Shopify, with a 7-day free trial.
You may upgrade, downgrade, or cancel at any time from Shopify admin → Apps and sales channels → FraudFlag. Cancellations take effect at the end of the current billing cycle.
3. Acceptable use
You agree not to:
- Reverse-engineer the Service or use it to enable fraud against third parties.
- Resell or sublicense the Service without our written permission.
- Use the Service to process data for any store other than the one you installed it on.
4. Modifications
We may modify signals, weights, thresholds, and features to keep the Service useful. Breaking changes to paid-plan entitlements will be announced via the alert email you have on file with at least 14 days' notice.
5. Termination
You may uninstall the app at any time. We may suspend accounts found to be violating section 3.
6. Warranties and liability
The Service is provided as is and as available, without warranties of any kind, express or implied, including fitness for a particular purpose.
To the maximum extent permitted by law, FraudFlag's total liability for any claim arising out of the Service is limited to the greater of (a) the amount you paid us for the Service in the 30 days preceding the claim, and (b) USD $50.
7. Governing law
These Terms are governed by the laws of Lagos State, Nigeria. Disputes will be resolved in that jurisdiction's courts.